Frequently Asked Questions
This page explains frequently asked shopping questions in a store-specific format. This guidance applies to burtsbfres.shop. For help with this page, contact Support@burtsbfres.shop.
Store guidance on return shipping
For purchases made through this website, our store applies the following guidance on return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
Details about products
For customers using this website, this section explains products. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
How we handle shipping cost
We publish this shipping cost guidance for customers using this website. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
What customers should know about contact options
We publish this contact options guidance for customers using this website. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
Our approach to shipping cost
This shipping cost section covers orders and visits through this website. How can I contact you?
Email Support@burtsbfres.shop, call 667-613-9251, or write to 8327 Kavanagh Rd, Dundalk, Maryland, 21222, United States. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
What customers should know about tracking
Customers can rely on the following guidance from our store about tracking. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
What customers should know about payment methods
For customers using this website, this section explains payment methods. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
Our approach to products
This products section covers orders and visits through this website. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
Our approach to delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
What customers should know about returns and exchanges
Customers can rely on the following guidance from our store about returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
Information covering refund timing
We publish this refund timing guidance for customers using this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtsbfres.shop. Questions about this section may be sent to Support@burtsbfres.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsbfres.shop
Phone: 667-613-9251
Physical address: 8327 Kavanagh Rd, Dundalk, Maryland, 21222, United States